Comments on: We interrupt this blog…with a message about a horrible ISP – Canada Web Hosting/Synergy Web Services

By: henrylow

henrylow — Sat, 19 Dec 2009 07:30:04 +0000

The Center for Media Research has released a study by Vertical Response that shows just where many of these ‘Main Street’ players are going with their online dollars. The big winners: e-mail and social media. With only 3.8% of small business folks NOT planning on using e-mail marketing and with social media carrying the perception of being free (which they so rudely discover it is far from free) this should make some in the banner and search crowd a little wary.

onlineuniversalwork

By: Scott

Scott — Fri, 23 Oct 2009 17:14:57 +0000

Sonia, sorry to hear you’ve had a bad experience with these folks but it definitely does not match mine. Indeed yesterday, I had an issue/question about why an ftp account would work through a client but not through a terminal, and while the immediate tech could not answer the question, it was routed to a sys admin who cleared up the problem in under 30 minutes. I know the experience of other friends who have started using http://www.canadianwebhosting.com/ is similarly good. I guess maybe you got unlucky.

By: Sonia

Sonia — Fri, 23 Oct 2009 16:54:41 +0000

CANADIAN WEB HOSTING has the MOST apathetic tech support people I’ve ever dealt with. When I call for support they act as if I am bothering them and have a monotone voice that screams LEAVE ME ALONE PESKY CLIENT!

Searching for good reliable host now, good riddance to Apathy Web Hosting.

By: Amanda

Amanda — Thu, 01 Oct 2009 21:43:05 +0000

Keith – Please reach out to me at marketing (at) aplus.net with your account information and I will escalate your billing issue. I apologize for the trouble you have had.

By: Keith

Keith — Wed, 30 Sep 2009 23:21:40 +0000

Our account was sold by Aplus.net to Hostopia without our knowledge. Since then, we have faced so many problems and issues trying to keep our website up and running. Hostopia’s customer service center is staffed with generic call screeners who will issue you a work number, then never get back to you. Occasionally your issues get resolved, but they don’t bother to check back with you to see. No idea how many hours we have wasted on the phone trying to fix the problems Hostopia and Aplus.net created. Now we are trying to get an explanation on a bill they sent us, but no one there seems to know what it is for.

I would recommend you avoid them both.

By: Arnold Pasture

Arnold Pasture — Mon, 16 Feb 2009 16:53:55 +0000

Baremetal.com is really no nonsense. They are professional and worth contacting if you have any real work that needs to get done.

By: Scott

Scott — Fri, 09 Jan 2009 18:36:43 +0000

Novak, thansk, and following the tried and true maxim that if I do what D’Arcy does, I won’t go far wrong, I switched over to Canadian Web Hosting about 6 months ago, and have never looked back. Awesome uptime, and very responsive whenever there has been a problem. True to my word, I actually steered a large hosting client AWAY from Canada Web Hosting and TOO Canadian Web Hosting. Proving the addage that there is no such thing as an unimportant customer.

By: novak

novak — Fri, 09 Jan 2009 18:33:32 +0000

Hi Scott,
I just want to echo D’Arcy’s point – I have number of sites with Vancouver’s Canadian Web Hosting and they are simply awesome!

By: MohSho

MohSho — Mon, 05 Jan 2009 16:34:34 +0000

I wish that I had found this post earlier. It would have been nice to have some company during what turned out to be a very traumatic few months at the hands of Canada Web Hosting and Synergy Web Services. I experienced everything mentioned above and more. The worst of it came down while I was on vacation with my family and then again at a critical time for one of my client’s websites. And my WordPress blog was out of commission for months. The cost in terms of lost time and damage to my professional reputation was huge. If I ever get time, I will sue CWH and maybe Synergy as well.

By: Fred

Fred — Tue, 14 Oct 2008 22:02:47 +0000

No I do not work for them, but while they were providing me services I considered their phone support some of the best I have had in the 10 years in this business…and with a recession brewing, if you think “shared” web hosting support is going to get better paying less than a cup of coffee? Dream on… Domain name registration is starting to increase in price already, next will be other web services. Once the major buyers buy up everyone they can, they will dictate the price levels for web hosting. I do agree however that for $600/mo for servers, support should be there…. heck for $600/mo. I provide cell phone service 24/7!!